FAQs
• Location and parking
We are located 2-minute walking from Mascot Train Station, and onsite shopfront parking is available.
• Appointments
Booking is recommended. We welcome walk in patients as well.
• Medical Certificates
Medical certificates are legal documents. They are available only after you consult with the doctors. The doctors can not issue a medical certificate without seeing you and the doctors are not permitted to backdate medical certificate.
• Repeat prescription
In the interest of quality healthcare, the doctors will normally need to have a formal consultation with you for a repeat prescription.
• Referral to specialists
When you see a specialist, you need to have a referral to be eligible for Medicare benefits. The doctors prefer to discuss with you before referring you to a specialist. Referrals from a general practitioner (GP) to a specialist are valid for 12 months, unless otherwise specified. This period begins from the date of your first consultation with the specialist, not the date the referral is issued by the GP.
• Results
Staff cannot discuss your results over the phone due to confidentiality reason. We recommend that patients return for follow up consultation with doctors after any tests, doctors will explain the results and/or discuss a treatment plan.